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© IMPRESSION DESIGN & PRINT (DERBY) 2019, ALL RIGHTS RESERVED

Delivery

Returns

&

ALL OF OUR ORDERS ARE SENT VIA ROYAL MAIL 1ST CLASS (SIGNED FOR WHERE NECESSARY) OR DPD NEXT DAY. FOR LOCAL DELIVERIES, WE MAY ARRANGE TO DELIVER THESE IN PERSON WHERE POSSIBLE. ​

FREE DELIVERY APPLIES TO UK MAINLAND ADDRESSES ONLY, WITH THE EXCEPTION OF CERTAIN HIGHLAND AREAS, AT DPD LOCAL'S DISCRETION. THESE AREAS WILL BE CHARGED AT £8 FOR A TWO-DAY DELIVERY.

 

MISSED DELIVERIES

IF YOUR ORDER IS BEING DELIVERED BY DPD LOCAL, WE'LL PROVIDE YOU WITH A TRACKING NUMBER WHEN IT IS DISPATCHED, AND YOU WILL GET EMAIL AND TEXT NOTIFICATIONS, WITH A 1 HOUR DELIVERY SLOT ON THE MORNING OF THE DELIVERY.

IF A DELIVERY IS MISSED AND DELIVERY TO A NEIGHBOUR OR SAFE PLACE, DPD WILL ATTEMPT TO DELIVER 2 TIMES ON THE NEXT WORKING DAYS (MON-FRI).

ONCE A THIRD DELIVERY HAS BEEN MISSED, THE PARCEL WILL BE RETURNED TO US. AT THIS POINT, A FURTHER DELIVERY CHARGE FOR REDELIVERY WILL BE APPLICABLE. 

INCORRECT ADDRESS

IF YOUR ADDRESS IS ENTRED INCORRECTLY, IF NOTIFIED BEFORE DELIVERY, WE CAN CHANGE THIS AT NO EXTRA COST. ONCE DELIVERY HAS BEEN ATTEMPTED, A CHARGE MAY BE APPLICABLE, AT THE DISCRETION OF DPD LOCAL.

DEFLECTIVE/ DAMAGED GOODS

TO ARRANGE AN EXCHANGE, PLEASE EMAIL US WITHIN 7 DAYS OF RECEIPT. PLEASE NOTE, THE ITEM MUST BE RETURNED TO US WITHIN 10 DAYS OF RECEIPT AND IN ITS ORIGINAL PACKAGING. IF THE RETURNED ITEM IS CONFIRMED DEFECTIVE OR DAMAGED, WE WILL REPLACE THE ITEM FOR YOU. IF THE REPLACEMENT IS NOT AVAILABLE, WE WILL ISSUE A REPLACED ITEM IF YOU AGREE, OR REFUND THE FULL NUMBER OF ITEMS. PLEASE NOTE, A FULL REFUND IS NOT ISSUED WHEN PERSONAL DEFLECTIVE DAMAGE IS CAUSED, AND THERE ARE NO EXCEPTIONS TO THIS.

 

SHIPPING CHARGES ARE ALSO NOT REFUNDED. REFUNDS ARE ONLY ISSUED FOR ITEMS THAT HAVE NOT BEEN ALTERED IN ANY WAY AND THE ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION. IF YOU DO NOT WANT A REPLACEMENT, A 10% RESTOCKING FEE INCURRED TO YOU FOR UNWANTED ITEMS. THIS FEE IS DEDUCTED OFF THE TOTAL REFUND.